What is zappos phone number

Happily, Zappos customers never have to perish attempting to climb a phone tree to reach us — and, a live human being generally answers all calls in less than one minute. Awesome, right? Everyone knows being on hold is for the birds. Every conversation between Zappos representatives and callers is as different as the personalities of the participants. Our customers love the level of service we provide and particularly enjoy being able to engage in real conversations specific to their own needs, with personable individuals.

Depending on what timetable and kind of mood our customers are in, our conversations range from no-nonsense order taking, exchanges and returns, to chats about everything from current events to kids, pets, sports and the weather! Due to the connections often established between our team members and callers, conversations can take on a life of their own.

Never fear, Zappos is here! In addition to our lickety-split, less than a minute answer time, our attentive CLT representatives are available to help you 24 hours a day, seven days a week. Our company enables our representatives to best adjust to the needs of our customers by bestowing them management level decision-making power.

Life happens, and unopened Zappos orders can end up in hallways, closets and car trunks, waiting in anticipation for the moment of their great reveal. Despite our hopes and expectations, sometimes, the reveal falls a bit flat. Another way Zappos delivers happiness is through its day return policy. In the biggest problem the online shoe retailer Zappos faced was how to staff its customer call center with dedicated, high-caliber service reps. Although it is an internet company, Zappos finds that most customers telephone at least once at some point.

Its philosophy is to view every one of the thousands of phone calls and e-mails it receives daily as an opportunity to build the very best customer service into the brand. To do that, Zappos would need to find call center reps elsewhere. Hsieh and his team realized that customer service should permeate the whole company, not just one department. He calls the Zappos reps the best in the world. In search of high-caliber employees to staff its call center, Zappos relocated the entire company from San Francisco to Las Vegas in One of the most significant came in early , over lunch at Chevys, a chain Mexican restaurant in San Francisco.

Zappos was then nearly five years old. At first I thought that selling shoes online sounded like a poster child for bad internet ideas. What had started as just one of several dozen angel investments ended up as a job: By I had joined Zappos full-time.

But for most of those years we had been short of cash and struggling to cope with growth. In early our biggest problem was customer service—specifically, finding the right employees to staff our call center. We receive thousands of phone calls and e-mails every day, and we view each one as an opportunity to build the Zappos brand into being about the very best customer service. Our philosophy has been that most of the money we might ordinarily have spent on advertising should be invested in customer service, so that our customers will do the marketing for us through word of mouth.

But that requires the right staff members—and our inability to find enough dedicated, high-caliber customer service reps near our San Francisco headquarters was turning into a huge problem. We initially considered outsourcing it to India or the Philippines, and we met with a few outsourcing companies. We got the whole sales pitch and listened in on sample calls.

You could tell on the ones from India that the people talking were from another country. How would they be able to help a customer who asked, say, for shoes like the ones Julia Roberts wears in Eat, Pray, Love? That system never worked very well. So we stopped drop shipping and began buying inventory from manufacturers, but we outsourced the warehousing and shipping to a separate company in Kentucky. As an e-commerce company, we should have considered warehousing to be our core competency from the beginning.

Trusting that a third party would care about our customers as much as we did was one of our biggest mistakes. So we agreed that Zappos employees would staff the call center. But finding them in San Francisco remained a problem. We are sorry that you were not able to complete your order. The selection on Zappos. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.

If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart. Unfortunately, Zappos. It is possible for different colors within the same style to have different prices.

For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales. You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:. Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Zappos Customer Loyalty Team at to confirm your account information. Upon verification, we will be glad to take care of your request immediately.

Please let us know if there is anything else we can help you with. Underneath the size selection dropdown menu, there is a link that says "Don't see your size? If you click on that link, you will see a popup that will let you add your email address to our notification list.

When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait.

Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly. While we are happy to hear from our international customers, we are unable to accept VOIP voice over internet protocol calls at this time. We have allowed VOIP calls in the past, however, we found it limited the service we were able to provide. We apologize for the inconvenience this may cause. Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water.

Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside. Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option.

Some knits retain their shapes best if reshaped and dried flat. Cashmere: Check the care label before laundering cashmere.

To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt. Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling.

Touch up with a steam iron; starch for a professionally laundered look. Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look. Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

Polyester: Read the label. Usually polyester items can be machine-washed cool and dried low. Check the label to see if air-drying is recommended. Touch up with a cool — never hot — iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny.

Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric. Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment. Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat. Wool lined : Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth.

Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles.

When touching up with an iron, use steam in an up-and-down motion rather than sliding the iron along the fabric. An "Zappos Verified Purchase" review means we've verified that the person writing the review purchased the product at Zappos. Reviews that are not marked "Zappos Verified Purchase" are valuable as well, but we can't confirm that the product was purchased at Zappos.

You spoke, we listened, and now you can shop single shoes from a few of your favorite brands! Don't share any personal information, click any links in the email, or respond to the email, and delete it immediately. This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims.

Terms Privacy Policy. Part of HuffPost Business. All rights reserved. It appears Zappos has a unique definition of good customer service. The team member was able to take breaks periodically throughout the call, according to Coffey. Caroline Fairchild.