Why does recall email not work

More get added every week! In our last post, we learned about the Outlook Recall feature, which enables you to either delete or replace an Email that was sent out either by mistake or with some missing or incorrect information.

Although Outlook Recall is a great and helpful feature, it unfortunately has many requirements to work as well as several limitations. There are many times when Outlook Recall will not be successful in deleting or updating the Email messages that you sent.

Key Conditions Required for Outlook Recall to work. There are several key conditions that must be met in order for the Outlook Recall feature to actually work.

The recipient must be using the Outlook Client to read their Email. This means they are using either Outlook or a version of the Outlook Client software. The recipient must be logged-in and have an active Outlook Exchange connection. The original message must arrive in the Inbox folder of the recipient. If it gets moved by an Outlook Rule to a different folder automatically, then the Recall will not work.

The original message must still be unread in order for Recall to work. It will be up to the recipient to delete the original themselves. If a recipient opens your Email before you have a chance to Recall it, then the Recall will not work. This is why it is important to perform the Recall as quickly as possible! The Outlook Recall feature is designed to only work with Outlook. If the Email was sent to someone on a different Email system such as Gmail or Thunderbird, then the Recall feature will not work.

The Recipient must not only be using Outlook, but they must be on the same Outlook Exchange Server as the sender. In most cases, this means that the person must be within the same company or organization. Please be aware that some organizations use multiple Exchange Servers, sometimes due to the size of the organization.

Or sometimes different businesses, divisions, or geographic locations will be placed on different Exchange servers for a variety of technical reasons. But the bottom line is that if any recipients are on a different Exchange Server , then the Recall will not work. Unless the recipient is using Outlook on their Mobile device with the proper Exchange ActiveSync settings, then the recall will not work. And even when they are using the Outlook client, there are often version issues or compatibility issues that may cause Outlook Recall to not work properly.

And if the recipient is using any other type of Email client to read their Outlook Emails, such as Gmail or even the native Apple Mail, then the Recall will not work. Unfortunately, Outlook Recall does not work on the Outlook Web Access client, and they will see the Email even if you send out a Recall request.

So this is where things get tricky. To attempt to Recall an email in Outlook go to your sent items and double click the email to open it in a new window. Content by label There is no content with the specified labels. Quick Search. Hit enter to search.

Technology Support Center. A t tachments 2 Page History People who can view. Jira links. If you often send an incorrect email I would suggest other workarounds. For instance, you can add a rule to Outlook that keeps your email in the Outbox for a few minutes before they are sent. Check out our How-to Outlook website for free Outlook video tutorials here. You can also have a look at out our other How-to sites for free Office tutorials here more How-to sites coming soon! You will receive an email notifying you that the email was recalled successfully.

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